which way to go

Question

I closed my company in 2018 and moved out of state for 3 years and when I came back we could not get our internet service again. I went to work for another firm and so I had little need for my home PC. When I tried to do a Windows 10 update my hotspot on my phone could not handle it so I never did any updates. I retired at the end of July and decided I would work around the property and avioded my office and PC. We then my father passed in September so off I went out of state again to help handle that. Now, needing to move accounts from one broker to another I decided I'd better get some internet which I did, yesterday only to find out Windows 10 was now dead, by14 days. EGAD. So I try to perform the latest and great Windows 10 update but it is stuck at 88% of installation. I cannot get signed up for ESU either because I can't get this final update so I can move on. What a mess.

Any ideas on which way to go at this point?

Anything constructive ideas will be greatly appreciated!

Alive and Well in Timbuctoo

Answer 1

Hi! Since you haven't used your computer for a long time, it might be running an older build.

• Press WINDOWS + R > Type "winver" (no quotes) > Take a screenshot of the window and send it to me.

Third-party Softwares

• Third-party Softwares such Antivirus and VPN can cause this updates issue.
• Uninstall or temporarily disable third-party software.

 

If Windows Update was working properly, and the update problem appeared after installing some program, try uninstalling or disabling that program.

 

Windows Update Troubleshooting

1. Open Windows Settings (WINDOWS + I keys) > Select "System" > "Troubleshooting".
2. Under "Other troubleshooters", click "Windows Update Troubleshooting".
3. After the error is complete, restart your computer and see if the problem is resolved.

 

Delete Windows Update Temporary Files

1. Type "'Command Prompt'" in the Search Bar > Right-click on the app > Select '''Run as administrator''.
2. Now let's type the following commands.

ATTENTION: Type the entire command on the first line > Press ENTER > Wait for the command to complete > Run the next command on the list.

net stop wuauserv

net stop bits

net stop cryptSvc

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

3. This will force the system to download new files > When finished, restart your computer and see if the problem is resolved.

While I await your response, please restart the Windows Update services.

I hope everything is alright with you. Take care!