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Hi
i was charged twice for an annual charge of €99.
Subscription Information
Subscription: Microsoft 365 Family
Order Number: f32590fb-980e-4284-99b5-b0c26368b853
Plan Price: EUR 99.00 including taxes/1 year
Renewal Date: 27 October 2026
When I checked my PayPal account (******@hotmail.com) I noticed the duplicate payment.
€0.00
PayPal balance
214
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Have
Microsoft Payments
28 Oct 2025
Payment
-€99
mw~~
Microsoft Payments
25 Oct 2025
Payment
-€99
Can you please rectify this issue asap?
Kind regards,
Fiona Foley
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hi, good day!
I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your concern.
Please check the support article in the link below for a step-by-step cancellation instruction.
If you require additional assistance, I recommend contacting Microsoft Billing Support by visiting the link below.
https://support.microsoft.com/contactus/
Make sure to sign in your Microsoft Account
Select Microsoft 365
Click "Get Home support" then describe your issue
Click "Contact Support" tab above
Reselect the product you need help with.
Select "Billing and Payment updates" then click Confirm
Click "Chat with a support agent in your web browser"
Confirm your email then click Confirm