Help....random shutdowns!!

Question

Here is my file on Google Drive:

https://drive.google.com/file/d/127-sqFl3P7ZOUVidwBLuTpb5-wz99NhZ/view?usp=sharingThanks for your help in advance. I truly appreciate it.

Answer 1

Hi, I'm Thileep K, and I'm happy to assist you!

The system log shows the error code Kernel-Power 41, which typically indicates a power-related issue caused by an unexpected system shutdown or restart. This can often be linked to hardware problems, particularly with the power supply or power management settings.

1). Check your Power Supply Unit (PSU), if possible try replacing it temporarily to rule out any issues with unstable power delivery.

2). Enter your BIOS/UEFI settings > Disable CPU power-saving features such as C-States > Save and reboot to check for stability.

More info: https://learn.microsoft.com/troubleshoot/windows-client/performance/event-id-41-restart

3). Also, could you check if your computer is generating any minidump files?

Open File Explorer and navigate to: C:\Windows\Minidump

If you find any .dmp files, please zip them.

Upload the zipped file to Google Drive, OneDrive, Dropbox, or any file-sharing site.

Share the link here so I can analyze the files.

Once I have the minidumps, I'll review them to identify what might be causing the crashes.

Best regards,

Thileep K