Login issues

Question

Hey.

I cant login to my old hotmail adress. ******@hotmail.com.
I have tried to reset the password and made a new one but when i try to login it says i tried to many times. can you help me unlock the account?

Answer 1

Thank you for the information.

Since you still can't sign in despite a successful password reset, the account may have been temporarily blocked, possibly due to an unusual login pattern.

Please perform these steps to resolve an account block:

1. Perform a password reset using an InPrivate window or Incognito.
2. Try using different devices and network services to reset the password.
3. Wait 24 hours, but please make sure not to reset the password within that timeframe, as this may reset the cooldown.

If the issue persists after 24 hours, try waiting exactly 48 hours before resetting the password again.

You may also check the official Microsoft article regarding account blocks for reference: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

Answer 2

Hey there! Nice to meet you!

Just to confirm, may I know when was the last time you successfully signed in to your Microsoft account?

Did you have two-factor authentication (2FA) active on the account? If yes, are you able to access the second factor of authentication?

Best regards,

Darhyl