Blue screening! Help!

Question

I saw this in event viewer, can anyone tell me what's up with it? That seems to be what makes my computer crash and restart! I'm tired of getting a BSOD!!

SCEP Certificate enrollment initialization for WORKGROUP\DESKTOP-SJUVPUM$ via https://AMD-KeyId-52fb59e29aa83a962fb9eef0fe5b4811de6b751e.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps

GetCACaps: Not Found

{"Message":"The authority "amd-keyid-52fb59e29aa83a962fb9eef0fe5b4811de6b751e.microsoftaik.azure.net" does not exist."}

HTTP/1.1 404 Not Found

Date: Fri, 31 Oct 2025 06:23:40 GMT

Content-Length: 121

Content-Type: application/json; charset=utf-8

X-Content-Type-Options: nosniff

Strict-Transport-Security: max-age=31536000;includeSubDomains

x-ms-request-id: 61c73ccc-0f10-454a-83bc-2232fd46c6eb

Method: GET(750ms)

Stage: GetCACaps

Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)

Answer 1

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so I can take a look for you.

Answer 2

The error message you are seeing in the event viewer indicates that there is an issue with the SCEP (Simple Certificate Enrollment Protocol) certificate enrollment process. The specific error states that the authority you are trying to reach does not exist, resulting in a 404 Not Found error. This could potentially lead to system instability, including blue screen errors (BSOD) if the certificate enrollment is critical for system operations.

To troubleshoot this issue, consider the following steps:

1. Check Network Connectivity: Ensure that your device has a stable internet connection, as this is necessary for certificate enrollment.
2. Verify Certificate Authority: The authority mentioned in the error message may not be valid or reachable. Check if there are any updates or changes regarding the certificate authority you are trying to connect to.
3. Update Windows: Make sure your Windows operating system is up to date with the latest patches and updates, as these can resolve underlying issues.
4. Review Event Logs: Continue to monitor the event logs for any additional errors or warnings that may provide more context about the crashes.
5. Driver Updates: Ensure that all drivers, especially for hardware components, are updated to the latest versions, as outdated drivers can also cause BSODs.
6. System Restore or Recovery: If the issue persists, consider using system restore to revert to a point before the issue began, or perform a recovery if necessary.

If the problem continues after these steps, you may want to consult with a professional or seek support from Microsoft for more in-depth troubleshooting.

---

References:

• Advanced troubleshooting for stop code errors
• Stop errors and unexpected restart troubleshooting guidance