Fax server cannot print

Question

I have a Fax server configured to receive faxes and print them to a network printer. I can print to the network printer from the fax server as a user, I receive the faxes, but I continually get errors when it tries to print the faxes that come in.

Error 1:

The Fax Service failed to execute a specific routing method. The service will retry to route the fax according to the retries configuration. If the retries fail, verify routing method configuration.

Job ID: 0x0401dc4ab34607f4.

Received on Device: 'Conexant USB CX93010 ACF Modem'

Sent from: ''

Received file name: 'C:\ProgramData\Microsoft\Windows NT\MSFax\Queue\1DC4AB34607F4.tif'.

Routing extension name: 'Microsoft Routing Extension'

Routing method name: 'Print'

Error 2:

Unable to print C:\ProgramData\Microsoft\Windows NT\MSFax\Queue\1DC4AB34607F4.tif to FAX-PRINTER. There is a problem with the connection to printer FAX-PRINTER. Check the connection to the printer and resolve any problems.

The following error occurred: 0x00000BBB.

This error code indicates the cause of the error.

Answer 1

Hello Jeff Johnston,

We can move to the rock-solid, permanent fix. We will force the service to run as a user that can print.

This is the service account fix

1.In Active Directory, create a new user (e.g., FaxServiceUser) with a password that doesn't expire.

2.On your Print Server, give this new FaxServiceUser "Print" permission for "FAX-PRINTER".

3.Log in to the Fax Server as your new FaxServiceUser.

• Manually add the network printer "FAX-PRINTER".
• Print a test page to confirm it works. (This loads the driver into this user's profile).
• Log out.

4.Change the Service "Log On":

Log back in as your administrator account.

Open Services (services.msc).

Find the "Fax" service, right-click, and go to Properties.

• Go to the "Log On" tab.
• Change "Log on as:" from NETWORK SERVICE to "This account:".

Enter the FaxServiceUser credentials (e.g., DOMAIN\FaxServiceUser) and password.

5.Restart the "Fax" service.

This forces the service to run as a user who has the driver and permissions properly loaded.

If this guide is helpful, please click "Accept Answer" so everyone in the community can benefit. If you need any other support, don't hesitate to tell me; I will always help you within my abilities.

Answer 2

Hello Jeff Johnston,

Has your issue been solved? If it has, please accept the answer so that it could be spred further to those in need too. If not, is there anything I can help you with? Please let me know. :)

Answer 3

Hello Jeff Johnston,

You can print, but the Fax Service cannot.

This is the entire key to the problem. The Fax Service runs as the NETWORK SERVICE account by default. This account has almost no permissions on the network.

Your user account has permission to use FAX-PRINTER, but the NETWORK SERVICE account does not.

The error 0x00000BBB means ERROR_PRINTER_NOT_FOUND. This confirms that the service cannot see or authenticate to the network printer, even though you can.

You can try to do this solution:

The NETWORK SERVICE account authenticates on the network using the Fax Server's computer account (e.g., FAX-SERVER-NAME$). We can give that account permission to print.

Go to the Print Server (the computer that is sharing "FAX-PRINTER").

Open Print Management.

Right-click on your "FAX-PRINTER" and go to Properties.

Go to the Security tab.

Click "Add...".

Click "Object Types..." and make sure you check the box for "Computers". Click OK.

In the text box, type the name of your Fax Server (the computer, not the user) and click "Check Names". It should find it (e.g., FAX-SERVER-NAME$). Click OK.

Select the newly added computer account and give it the "Print" permission.

Click Apply/OK.

On your Fax Server, restart the "Fax" service.

Now, test by receiving a new fax. If this guide is helpful, please click "Accept Answer" so everyone in the community can benefit. If you need any other support, don't hesitate to tell me; I will always help you within my abilities.