DNS won't validate

Question

DNS won't validate

Ian Allen 20

It has been well over a week and my domain verification is still failing. When I attempt to run it with powershell rather than the GUI I get a permission denied flag. Need to find a solution.

Thanmayi Godithi 10,655 Reputation points Microsoft External Staff Moderator

2025-11-03T02:09:36.9966667+00:00
Hi @Ian Allen,

Thank you for reaching out on Microsoft Q&A forum.

I understand that your domain verification has been failing for over a week and you’re getting a “permission denied” error when attempting to verify it via PowerShell.

To help us narrow this down, could you please confirm a few details:

Are you verifying a custom domain (for example, for Entra ID, App Service, or Front Door)?

Which DNS provider are you using Azure DNS or an external/custom DNS provider?

Could you share how you’ve added the verification record (TXT or CNAME) and where?

Are you using a specific PowerShell command/module for the verification (please share the command used and any error snippet)?-you can share this in "Private message" option.

Once we have this information, we’ll guide you on the next steps to get the verification working.
Ian Allen 20 Reputation points

2025-11-03T03:09:04.33+00:00

I purchased the custom domain through GoDaddy and am trying to verify it.
I am using domaincontrol.com for the dns records, default through godaddy
Added the TXT record Microsoft said to add to my DNS Record at godaddy
I had tried the gui way to do it as well as the powershell script copilot gave me.

Answer accepted by question author

Rukmini 42,675 Microsoft External Staff Moderator

Hello Ian Allen,

The issue relates to an unable to verify custom domain name as it is verified in different directory in Azure.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Following up to see if the above provided answer was helpful. If this answers your query, do click Accept Answer and Yes, if you have any further queries do let us know.

Rukmini 42,675 Reputation points Microsoft External Staff Moderator

2025-11-05T09:19:33.7066667+00:00

Hello Ian Allen, Following up to see if the above provided answer was helpful. If this answers your query, do click Accept Answer and Yes, if you have any further queries do let us know.

1 additional answer

Your answer

Thanmayi Godithi 10,655 Reputation points Microsoft External Staff Moderator

2025-11-03T02:09:36.9966667+00:00

Hi @Ian Allen,

Thank you for reaching out on Microsoft Q&A forum.

I understand that your domain verification has been failing for over a week and you’re getting a “permission denied” error when attempting to verify it via PowerShell.

To help us narrow this down, could you please confirm a few details:

Are you verifying a custom domain (for example, for Entra ID, App Service, or Front Door)?

Which DNS provider are you using Azure DNS or an external/custom DNS provider?

Could you share how you’ve added the verification record (TXT or CNAME) and where?

Are you using a specific PowerShell command/module for the verification (please share the command used and any error snippet)?-you can share this in "Private message" option.

Once we have this information, we’ll guide you on the next steps to get the verification working.
Ian Allen 20 Reputation points

2025-11-03T03:09:04.33+00:00

I purchased the custom domain through GoDaddy and am trying to verify it.
I am using domaincontrol.com for the dns records, default through godaddy
Added the TXT record Microsoft said to add to my DNS Record at godaddy
I had tried the gui way to do it as well as the powershell script copilot gave me.
Rukmini 42,675 Reputation points Microsoft External Staff Moderator

2025-11-05T09:19:33.7066667+00:00

Hello Ian Allen, Following up to see if the above provided answer was helpful. If this answers your query, do click Accept Answer and Yes, if you have any further queries do let us know.

Answer 1

Hello Ian Allen,

Based on your description, it seems that you are unable to verify your custom domain in your Entra ID tenant, even after correctly adding the TXT records.

This issue often occurs when the domain has already been verified in another Entra directory, as explained in the following document:

Common verification issues User's image

First, let's check if your custom domain has already been verified in another Entra directory. You can do this by entering your domain name in the following URL to retrieve the tenant ID where it is verified:

https://www.whatismytenantid.com/

Once you have the tenant ID, verify whether it belongs to your tenant. If the tenant ID is different and you do not own that directory, the only option is to contact the Data Protection team via a support ticket to request the removal of the domain verification from the existing Entra ID tenant. After the removal, you should be able to verify the domain in your tenant without any issues.

To involve Data Protection team via a support ticket, I need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Custom domain Name:
Your tenant ID:
Contact Email address:
Contact Phone Number:
Country
TimeZone

Once you send me these details via private message, we can connect offline to discuss further and assist you in resolving this issue.

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DNS won't validate

1 additional answer

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