i cannot reset hotmail password using the getting code sent to phone

Question

Tried to reset Hotmail Password the normal way and I get message is "The verification method isn't working try another method" and when I try another method it won't work either.

Answer 1

Hi,

I understand that you are receiving the message 'The verification method isn't working. Try another method.' when resetting your password. This usually appears due to unusual activity, a high volume of requests, or similar issues.

Make sure you’re using a device and location you’ve previously used to sign in. Try using a different verification method, such as an alternate email instead of SMS (or vice versa). You can also switch networks by using Wi-Fi or mobile data. Avoid making repeated attempts. In some cases, waiting 24 hours may help resolve the issue. For further assistance, use the sign-in helper tool to identify the problem and explore available support options.

https://go.microsoft.com/fwlink/?linkid=2214157

Reference: See the 'Try another verification method' section:

https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48