Setup PIN suddenly appears

Question

i Have HP ProOne 440 23.8 inch G9 All-in-One Desktop PC RCTO Base Model

i have login in to outlook account earlier

now today when i try to login it shows a setup pin screen and i donot remember my outlook account password

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Before you look to reset your Outlook account password, double check that you are using the correct email address when logging in.

Please use the following link to reset the password: https://account.live.com/ResetPassword.aspx

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To set up Windows Hello PIN, go to Start > Settings > Accounts > Your info.

Expand Windows Hello PIN > Click Setup.

If you've already set up a PIN before, try resetting it.

If you encounter any issues, let me know.

Answer 2

If you are seeing a setup PIN screen when trying to log in to your HP ProOne 440, it may be related to the Windows Hello for Business feature. This feature allows users to sign in using a PIN or biometric data. Since you mentioned that you do not remember your Outlook account password, you can try resetting your PIN if you have an alternate sign-in method available.

To reset your PIN, follow these steps:

1. On the setup PIN screen, look for an option to reset your PIN or select "I forgot my PIN" if available.
2. If prompted, use an alternate sign-in method (like your password) to authenticate.
3. Follow the instructions provided to create a new PIN.

If you do not have an alternate sign-in method, you may need to reset your Outlook password through the Microsoft account recovery process. You can do this by visiting the Microsoft account sign-in page and selecting "Forgot password?" to initiate the recovery process.

Make sure to have access to the recovery email or phone number associated with your account to complete the password reset.