Computer crashed ntoskrnl.exe

Question

Hi, sorry I'm a bit of a computer noob when it comes to crashes etc. Had my computer a few months and it has crashed on me today whist loading a website up, it didn't blue screen but came up a black screen saying it had to shut down.

The website I opened when the crash happened was realtimetrains.co.uk it's never crashed on this website before and lately I haven't installed any different apps as I only. Use it for x plane and flight sim.

This is the crash dump and would appreciate any help this is the link.

https://files.catbox.moe/4m29br.dmp

Thank you for your time.

Answer 1

Hi, thank you for that information. In this case, let us run a clean installation of the Nvidia driver. This is different from doing DDU or updating the driver, as this will remove all entries and replace them with compatible ones. Kindly follow the steps from the link below:

 

https://nvidia.custhelp.com/app/answers/detail/a_id/10/~/geforce-experience-driver-installation-failed.-how-do-i-manually-clean-install#:~:text=%20How%20do%20I%20manually%20clean%20install%20the,installation%20process%2C%20close%20any%20programs%20which...%20More%20

 

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

You are always welcome, and I'm glad it is now all good.

Answer 3

Hi Dale, thank you for replying. Yes, right now, kindly observe the device, and I hope it will all be good now.

Answer 4

It seems your computer encountered a crash related to ntoskrnl.exe, which is a critical component of the Windows operating system. This type of crash can occur due to various factors, including hardware malfunctions, driver issues, or corrupted system files. Since the crash happened while you were visiting a website, it could also be linked to your web browser or a specific extension.

Here are some steps you can take to troubleshoot the issue:

1. Update Your System: Make sure your Windows operating system and all drivers are current. Updates often resolve bugs that may lead to crashes.
2. Analyze the Crash Dump: You can use debugging tools to analyze the crash dump file you mentioned. If you have the Windows SDK installed, you can open the dump file in WinDbg to check for specific errors associated with ntoskrnl.exe. This analysis can help identify if a particular driver or hardware component is at fault.
3. Run Diagnostics: Utilize built-in Windows diagnostic tools to check for hardware problems. The Windows Memory Diagnostic tool can help identify RAM issues, while the Check Disk utility can scan for disk errors.
4. Check Event Viewer: Access the Event Viewer on your computer to look for error messages or warnings that occurred around the time of the crash. This information can provide additional context regarding the crash.
5. Boot in Safe Mode: Try booting your computer in Safe Mode to determine if the crash occurs again. If it does not, the issue may be related to third-party software or drivers.

If the problem continues after these steps, consider seeking assistance from a professional technician for further diagnosis and support.

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References:

• Advanced troubleshooting for stop code errors
• How to read the small memory dump file that is created by Windows if a crash occurs
• Generate a kernel or complete crash dump

Answer 5

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

I understand the issue you have. There is nothing to worry about; I am here to assist. As per checking and analyzing the DMP files, you have there is an error dxgmms2.sys, this is actually an issue related to your graphics card driver. May I know the make and model of your Graphics card? so that I can provide you steps wherein we will do a clean installation of the graphics card driver.