Hi. I'm David, and I'm happy to help you.
Please do the following:
Open the Device Manager (Press "Windows + X" and select "Device Manager") and see if there are any devices labeled "Unknown Device" or with any warning signs.
Share a screenshot of what you find.
Use the shortcut "Windows + Shift + S" to use the screenshot tool. Or take a picture of the screen using a camera or smartphone and share it.
Also. What is the manufacturer and model of your computer?
If you prefer, you can share a screenshot of your system information.
- Press "Windows + R", type msinfo32 and press Enter.
Maximize the window and use the screenshot tool. Or take a picture of the screen using a camera or smartphone and share it.
I await your reply.