This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 95%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Hello,
Lately I've been having problems with the Adobe creative cloud, it would not start anymore, showing a problem to be with 0xc000007b.
So I started to work down the stream, tried to uninstall Creative cloud with all the other Adobe applications, etc. which did not help.
Then I worked on deleting everything that has to do with Microsoft visual redistributables, where I found the culprit I think, Microsoft Visual C++ 2022 Redistributable (ARM64) - v14.38.33130 it wouldn't repair or uninstall at all.
And that is where I hit the wall, I'm unable to uninstall it or repair it, once I try both of those error is prompted
Tried to look for an uninstall tool for such software, but couldn't find it.
Any tips?
Hi, I am an independent advisor and welcome to Microsoft Q&A.
Let me help you with this issue.
Please try to run the installer for Microsoft Visual C++ 2022 Redistributable (ARM64) - v14.38.33130 and install it. Once it is done installing, restart the machine and try the uninstallation again.
Let me know if it works. Thanks!
Hello Ferdinand,
I do not have the installer for that specific version and I couldn't find the installer for that specific version. I found one that says to be that version, but once installed it was actually another.
Click the log file and see what is causing the error when removing it.
Thanks.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 15%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Adobe has now released an official solution for crashes on ARM64‑based Windows devices caused by incorrect Visual C++ runtime files. You can download and run the Visual C++ Runtime repair tool from Adobe’s support page here: https://helpx.adobe.com/acrobat/desktop/troubleshoot/performance-issues/acrobat-crashes-arm64-windows.html
After running the tool and restarting your device, the runtime errors should be resolved. Thanks again for bringing this to attention.
Thanks!
