Microsoft Rewards Region Lock Preventing Game Pass Access — No Resolution After Multiple Tickets

Question

PII Removed - PII Removed@outlook.com - PII Removed

I’ve been trying to resolve a region mismatch issue between my Microsoft Rewards account (U.S.) and my Xbox/Game Pass account (Colombia) for over a month.

I live in Colombia and have correctly synced my Xbox and Microsoft account to the Colombia region. I purchased a Colombia-region digital Game Pass from Alkosto, which should work without issue.

Despite this, I continue to receive region-related errors when trying to access Game Pass benefits. I’ve submitted multiple support tickets, and each one has been marked “resolved” without any actual resolution.

I’ve been told repeatedly that the issue is fixed, but nothing has changed. I’ve followed every recommended step: region sync, local purchase, console settings, and redemption via redeem.microsoft.com.

This is deeply frustrating and reflects poorly on Microsoft’s support system. I’m asking for a real escalation — not another ticket closure. Please assign someone who can actually resolve the backend region lock on my Rewards account or offer a viable workaround.

Ticket numbers: PII Removed

Thank you for your attention. I’m happy to provide further details if needed.

Moved from: System Center Service Manager

Answer 1

Hi Harold,

Thank you for posting on the Microsoft Q&A Forum. I understand that you're facing region lock issue on your Microsoft Rewards account.

I recommend you keep continue following up with Microsoft Support. Please ensure that you give all information about previous ticket numbers, request escalation of your case and require asking for tier 2 or tier 3 technical support if possible.

Please note that avoid creating new tickets for same issue, asserting the need for a backend review of the region lock. I'm sorry for this inconvenience and thanks for your understanding.

If you need any assistance or you want to follow up with me, feel free to ask me by clicking "Add Comment" or "Post Answer" if you cannot add comment. This helps me can read your follow up. Thanks for your effort.

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Best regards.