billing without confirmation

Question

i needed to use word for a month so i selected the free trial but then they just took money from my account as a subscription and i did not want to subscribe as i have no need for it every month. i just needed to use the free trial and the money was taken without confirmation. can i be refunded as i did select free trial and the money was taken without notice.

Answer 1

Any trial version must be canceled before the end of the trial period, or it will be converted to a paid subscription. Sign in to your account at https://account.microsoft.com/services , turn off recurring billing and then cancel. See also https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b .

Answer 2

If you selected a free trial for Microsoft 365 and were charged, it is likely because the trial automatically converts to a paid subscription at the end of the trial period unless you turn off recurring billing. To potentially receive a refund, you can check if you are eligible for a prorated refund based on your billing account type. If you have an MCA billing account type, you can cancel within seven days of the subscription start or renewal to receive a prorated credit or refund. If more than seven days have passed, you can turn off recurring billing to prevent further charges, but you will not receive a refund for the current charge.

To proceed, you should contact Microsoft support for assistance with your billing issue and to discuss your refund options.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• Why am I getting billed for Microsoft 365 after I activate the benefit?