Parent Consent Authentication Infinite Loop when managing Child's O365 Account

Question

Parent Consent Authentication Infinite Loop when managing Child's O365 Account

Kynlee Jones 0

Infinite Parent Consent Authentication / O365 Family Child Authentication loop never ends.

Frustrated Paying Customer 15 Reputation points

2025-11-08T11:10:25.88+00:00

This sounds like the sign-in loop many are lost in these days - it is a MS problem - I had support try and fix it all day yesterday without any luck. I suggest you let support know of the issue - I can tell you that the "answer" we found yesterday is to let Data Protection Team help. So I'm waiting for that - mind you Im a paying customer and can't run my business at the moment.
Kynlee Jones 0 Reputation points

2025-11-08T11:53:53.6666667+00:00

I found the issues were decoupled from a local machine. Purely a backend O365 Integration, policy and or permissions issue.

same as you, microsoft support could not fix the issue after 2 hrs in a live support session.

So removed the problem account from O365 Family and created new account and added to Family/O365 subscription and all issues solved.

3 answers

Your answer

Frustrated Paying Customer 15 Reputation points

2025-11-08T11:10:25.88+00:00

This sounds like the sign-in loop many are lost in these days - it is a MS problem - I had support try and fix it all day yesterday without any luck. I suggest you let support know of the issue - I can tell you that the "answer" we found yesterday is to let Data Protection Team help. So I'm waiting for that - mind you Im a paying customer and can't run my business at the moment.
Kynlee Jones 0 Reputation points

2025-11-08T11:53:53.6666667+00:00

I found the issues were decoupled from a local machine. Purely a backend O365 Integration, policy and or permissions issue.

same as you, microsoft support could not fix the issue after 2 hrs in a live support session.

So removed the problem account from O365 Family and created new account and added to Family/O365 subscription and all issues solved.

Answer 1

Kynlee Jones 0

Easy fix. Just create a new account for your kid. Problem solved!

Frustrated Paying Customer 15 Reputation points

2025-11-08T11:11:28.2533333+00:00

Good! Did you not loose some info from the other account?

Answer 2

Hi, I'm John! I will help you with this.

To help narrow down the issue:

Is the child’s account already part of your Microsoft Family group, could you check here https://family.microsoft.com to verify?
Are you using the same parent account that was originally used to give consent?

If the issue still persists, try disabling parental services temporarily, then restart your PC. After restarting, re-enable or authenticate again if prompted and check if the consent loop still appears:

First open Task Manager by clicking Ctrl + Shift + Esc.
Click "Services" tab.
In the list of services, find "WpcMonSvc".
Right-click on WpcMonSvc and click "Stop".

Next go to Services by following this steps:

Press Windows key + R to open Run dialog.
Type this and press Enter: services.msc
Find "Parental Controls".
Right-click on Parental Controls service and click "Properties"
In Startup type, click it and change it to "Disable".
Click "Apply" and click "OK".

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Finally, restart your computer and check if the issue persists.
If it ask to verify again, please proceed and monitor if issue persists.

If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.

Frustrated Paying Customer 15 Reputation points

2025-11-08T10:22:24.14+00:00

Sounds more like the sign-in loop that many MS customers are experiencing these days

Answer 3

Kynlee Jones 0

Automated Response did not solve the Child O365 Account / Parental Consent Authentication Infinite Loop that's occuring with O365 Family and Child accounts for the last 24 hours.

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Parent Consent Authentication Infinite Loop when managing Child's O365 Account

3 answers

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