Mouse Glich on all apps of Office 365

Question

Good morning,

I have been having a problem with Office for some time now, and I have tried to solve it in many ways (repairing Office, uninstalling and reinstalling Office, changing add-ins, other Office settings, updating my drivers, using other mouses, updating Windows, other Office 365 accounts from different organisations, etc.). However, I have not been able to solve anything.

PROBLEM = Every time I open any Office 365 tool, my mouse glitches, alternating between the normal cursor and refreshing every millisecond. It's very annoying, and in Outlook Calendar, it doesn't even let me work or save things. I don't know what to do anymore, and I can't format my computer, and it's very annoying when I'm working.

I've also searched for information online, but I haven't been able to find anything that solves this problem.

Can you help me?

Thank you,

Alejandro

Answer 1

It sounds like you're experiencing a frustrating issue with your mouse in Office 365 applications. Based on the information provided, here are a few suggestions that might help resolve the mouse glitching problem:

1. Check for Graphics Driver Issues: Sometimes, mouse glitches can be related to graphics drivers. If you have an Intel graphics adapter, ensure that you are using the latest driver version. The problematic versions include 26.20.100.6951, 26.20.100.6952, and others listed in the context. You can update your Intel graphics driver to version 26.20.100.7262 or later.
2. Disable Hardware Acceleration: If updating the driver does not help, you can try disabling hardware acceleration in Office applications. This can sometimes alleviate issues related to graphics rendering.
3. Adjust Mouse Settings: Since you mentioned that the mouse glitches occur across all Office applications, it might be worth checking the mouse settings in the Control Panel. Adjusting the double-click speed to a slower setting might help if the speed is set too high.
4. Check for Conflicting Software: Ensure that there are no third-party applications or add-ins that might be causing conflicts with Office applications. Disabling unnecessary add-ins can sometimes resolve performance issues.
5. Windows Updates: Make sure your Windows operating system is fully updated, as updates can resolve compatibility issues with Office applications.

If none of these solutions work, you may want to consider reaching out to Microsoft Support for further assistance, as they can provide more tailored troubleshooting steps based on your specific situation.

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References:

• Some Office applications are not responding
• Can't open an attachment in Outlook by double-clicking it