Bitlocker Key

Question

I have lost my bitlocker key number and I cannot find it, no account and none of my emails

Answer 1

If you have lost your BitLocker recovery key and cannot find it through your accounts or emails, there are a few options you can consider:

1. Check Microsoft Entra ID: If your device is Microsoft Entra joined or hybrid joined, you may be able to retrieve the BitLocker recovery information from Microsoft Entra ID.
2. Active Directory: If your device is domain-joined, recovery information can be retrieved from Active Directory. You may need to contact your IT department for assistance.
3. Self-Service Recovery: If you had previously set up a self-service recovery option, you might be able to access the recovery key through the BitLocker self-service portal. However, this requires that you have signed in to the computer at least once.
4. Helpdesk Support: If none of the above options are available, you should contact your helpdesk or IT support team. They can assist you in retrieving the recovery key if your device is configured correctly.

It's important to note that recovery keys are critical for accessing your data, and without them, it may not be possible to unlock your device.

---

References:

• BitLocker recovery process
• BitLocker self-service portal

Answer 2

Please see https://support.microsoft.com/en-us/windows/find-your-bitlocker-recovery-key-6b71ad27-0b89-ea08-f143-056f5ab347d6 - Microsoft cannot supply this key. If you cannot find it, unfortunately your only option is to use the downloadable recovery image specific to your Surface https://support.microsoft.com/en-us/surface/creating-and-using-a-usb-recovery-drive-for-surface-677852e2-ed34-45cb-40ef-398fc7d62c07