IllegalAttachRecordState

Question

I'm trying to activate office, which came included with my new device; but I am getting error: illegalattachrecordstate. Code 49

Answer 1

Since Office came preinstalled with your device, you should be able to follow instructions from the PC manufacturer on how to activate the product.

Answer 2

The error code "illegalattachrecordstate" typically indicates an issue with the activation state of Microsoft Office on your device. Here are some steps you can take to troubleshoot this problem:

1. Check your Microsoft 365 subscription: Ensure that your device is eligible for the Office that came with it. Sometimes, devices may not have the correct entitlement for Office.
2. Remove Office credentials:
   • Open Credential Manager from the Start menu.
   • Go to Windows credentials and remove any entries related to Microsoft Office.
   • Restart your device and try activating Office again.
3. Edit the Identity registry value:
   • Open Registry Editor by typing regedit in the Start menu.
   • Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity.
   • Delete the Identities folder, restart your device, and try activating again.
4. Reset Microsoft 365 activation state: You can follow the instructions provided in the Microsoft documentation to reset the activation state for Microsoft 365 Apps.
5. Contact Microsoft Support: If the issue persists, it may be necessary to reach out to Microsoft Support for further assistance, especially if you believe your device should have come with Office.

Following these steps should help resolve the activation issue you are experiencing.

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References:

• Microsoft 365 Apps activation Unlicensed product error
• Microsoft 365 Apps activation error: "The products we found in your account can't be used to activate"