How to fix verification phone part in microsoft rewards when redeem

Question

When I want to redeem my rewards in microsoft rewards but this happend. When I went to the verification phone part it didn't send me the sms code. After that, I tried a lot then the system send the notitfications like this.

Answer 1

Hi,

It seems you’re having an issue redeeming your Microsoft Rewards points because the code is not being sent to your mobile number. You’re also getting the error message “There’s a problem with your account or order.”

Try logging out and then logging back into your account, clearing your browser's cache and cookies, or using a different browser. If the issue persists, try again later in case it is just a temporary server issue.

If the issue continues, contacting the Rewards support team would be best. You can reach out to them using the following link: https://rewards.bing.com/support

The support team for Bing Rewards has the essential tools and resources to investigate this issue. Please note that their response time is usually within 24 hours, but it may take longer depending on the volume of tickets they receive (first come, first served). Thank you.