Remove Autocomplete email address when first time login to OneDrive

Question

Hi, i want to reinstall OneDrive but when setting up the one drive, i noticed the previous email autocomplete that i used before, i would like to remove it but i have tried to clear it but it still linger.

Please advise, Thanks

Answer 1

Hi, Tried the above answer but the email address still shows after reinstalling

Thanks and Regards

Answer 2

Hey there!

I'm sorry that you are facing this issue.

Can you try below steps to see if it helps:

1. Open Credential Manager: Press the Windows Key + R to open the Run box, then type

control keymgr.dll and press Enter. Go to Windows Credentials.

Scroll down to the section titled Generic Credentials.

Look for any entry that starts with MicrosoftAccount: or contains OneDrive or the email address you want to remove.

Click on the entry to expand it, and then click Remove (or Remove from vault).

Repeat this for ALL entries you see related to the Microsoft Account or OneDrive login.

2. Clear Temporary Windows Settings

Sometimes the sign-in prompt is cached within the registry. Running a quick reset utility will clear this.

Press the Windows Key + R again.

Type inetcpl.cpl and press Enter. (This opens Internet Properties).

Go to the Content tab.

Under the Auto-complete section.

Look for the button that says Delete AutoComplete history... And click it. Make sure "Passwords" and "Form data" are checked, and click Delete.

3. Reinstall OneDrive

After clearing the credentials and history:

Restart your computer. This ensures all services use the fresh data.

Re-install or launch OneDrive and try setting it up again.

The next time the OneDrive setup screen asks you to sign in, the previous email address should be gone, and the field should be completely blank.

Answer 3

To remove the autocomplete email addresses that appear when setting up OneDrive, you can try the following steps:

1. Unlink and relink OneDrive: If you've added a different or old account to OneDrive, unlink the account and relink OneDrive to the correct account. This can help clear out cached email addresses.
2. Clear cached identities: You can remove cached Office account identities from the registry. This may help in clearing out any lingering autocomplete entries.
3. Reinstall OneDrive: If the above steps do not work, consider uninstalling OneDrive and then reinstalling it. This process should reset any cached information, including autocomplete entries.
4. Check your Windows settings: Sometimes, email addresses may be stored in your Windows account settings. Ensure that you check there as well.

If the issue persists after trying these methods, you may need to look into more advanced troubleshooting steps or consult Microsoft support for further assistance.