Error to migrate

Question

Hi the Team,

I have a Microsoft MCT subscription and a few years ago I deployed a WordPress/MySQL Flexible Server instance. I received an email this morning from Microsoft informing me that I need to migrate the database to MySQL 8. However, I am currently unable to see the database in my subscription.

I have encountered this issue before, and support had to intervene to make the database visible again. It seems to be a known issue. Could you please assist with the same process this time?

Here is my subscription ID: <<Removing subscription id for security compliance.>>

Would it be possible to create a free support ticket for this?

Thank you in advance.

Answer 1

To address the issue of your MySQL Flexible Server instance not being visible in your subscription, you can follow these steps:

1. Contact Azure Support: Since you mentioned that support previously helped you with this issue, it would be advisable to file a support request through the Azure portal. You can do this by navigating to the Azure portal and selecting the option to create a new support request.
2. Provide Details: When creating the support ticket, include your subscription ID (Hidden due to security compliance.) and describe the issue clearly, mentioning that the database is not visible and that you need assistance to resolve this.
3. Free Support Ticket: If your subscription qualifies for free support, you can select the appropriate severity level when filling out the support request form. Most issues that are not impacting production can be logged as C - Minimal Impact.
4. Follow Up: After submitting the ticket, keep an eye on your email for updates from the support team regarding your request.

If you encounter any specific error messages or issues during this process, be sure to include those in your support request as well.

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References:

• Feedback and support
• Known Issues With Migrations To Azure Database for MySQL

Answer 2

Hi Jean-Philip KERLOCH
Welcome to Microsoft Q&A and thank you for posting your question here.

From your description, you have a Microsoft MCT subscription and deployed a WordPress/MySQL Flexible Server instance a few years ago. Recently, you received a notification to migrate the database to MySQL 8, but the database is not visible in your subscription.

Why this happens

• Older MySQL versions (such as 5.7) are being deprecated, and migration to MySQL 8 is required.
• Visibility issues can occur if the resource is in a different subscription, disabled state, or hidden due to policy changes.

Recommended steps

1. Verify subscription and resource state
   • Sign in to https://portal.azure.com and check under All resources.
   • Ensure the correct subscription is selected in the portal.
2. Check resource provider registration
   • Go to Subscriptions > Resource providers and confirm Microsoft.DBforMySQL is registered.
3. Migration guidance
   • If the resource is visible, follow the official migration steps:
     https://learn.microsoft.com/en-us/azure/mysql/flexible-server/how-to-migrate-online
4. If still not visible
   • This may require backend intervention. Please raise a support request.
   • For MCT subscriptions, you can request a free support ticket if eligible under your benefits:
     https://learn.microsoft.com/azure/azure-portal/supportability/how-to-create-azure-support-request
   • https://learn.microsoft.com/en-us/azure/dms/known-issues-azure-mysql-fs-online