Unable to access child account ******@lla.com.my due to trace ID error from parent account ******@lla.com.my

Question

I'm encountering a login issue with my Microsoft child account , which is managed under the parent account . When attempting to access services or manage the child account, I receive an error associated with the following trace ID: .

To troubleshoot, I followed best practices by logging in via an InPrivate browser session at https://family.microsoft.com using the parent account. However, the issue persists.

Steps taken:

1. Logged in with in InPrivate mode.
2. Verified that is listed under the family group.
3. Attempted to access/manage the child account settings.
4. Encountered the trace ID error.

Request: I would appreciate assistance in diagnosing and resolving this trace ID error. Please advise if there are backend issues, permission misconfigurations, or if re-inviting the child account is necessary.

Answer 1

To address the trace ID error you're encountering with your Microsoft child account, you can follow these detailed troubleshooting steps:

1. Verify Account Status:
   • Sign in to the Microsoft Family Safety portal with the parent account.
   • Check if the child account is still active and correctly listed under the family group. Ensure that there are no restrictions or issues with the child account.
2. Check Permissions:
   • Ensure that the parent account has the necessary permissions to manage the child account. Sometimes, if the parent account does not have sufficient privileges, it may lead to access issues.
   • You can check this by navigating to the family settings and confirming the roles assigned to the parent account.
3. Use InPrivate Browsing:
   • Since you've already tried logging in via InPrivate mode, ensure that you clear any cached data or cookies from your browser before attempting again. This can sometimes resolve session-related issues.
4. Re-invite the Child Account:
   • If the child account appears to be configured correctly but you still face issues, consider removing the child account from the family group and then re-inviting it. This can help reset any underlying issues that may be causing the trace ID error.
   • To do this, go to the family settings, remove the child account, and then send a new invitation to the same email address.
5. Check for Service Outages:
   • Occasionally, Microsoft services may experience outages or issues that can affect account access. You can check the Microsoft service status page to see if there are any ongoing issues that might be impacting your ability to access the child account.
6. Contact Microsoft Support:
   • If the problem persists after trying the above steps, it may be beneficial to contact Microsoft support for further assistance. Provide them with the trace ID and any error messages you are receiving, as this can help them diagnose the issue more effectively.

By following these steps, you should be able to diagnose and potentially resolve the trace ID error you are experiencing with your Microsoft child account.