How to Fix MTP USB Device

Question

How to Fix MTP USB Device

R_Joseph542 0

been trying for MONTHS to figure this out.. cant connect Iphone to PC (Windows 11) and I just cant find a SOILD answer, this is my LAST resort. I have ZERO issue when connecting to my laptop (also using windows 11) I am certian i will NEVER find a fix..

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4 answers

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Answer 1

Hi R_Joseph542,

Welcome to Microsoft Q&A!

I'm sorry to hear that you're having trouble with connecting your iPhone to PC, even though it works fine on laptop. Before getting further, let's first check out the official guide from Apple: If your computer doesn't recognize your iPhone or iPad - Apple Support

The error device USB\VID_05AC&PID_12A8&MI_00 needs to be further installed seems to be a driver installation failure related to your iPhone's USB connection to your Windows 11 PC. I'd like to ask if your PC has iTunes installed? If not, let's download it from the Microsoft Store and test.

However, if it's already installed, the issue might be deeper. Here's what you should do next:

1 - Manually download Apple iTunes (not from Microsoft Store)

Open Settings > Apps > Installed apps > Uninstall iTunes
Press Win + R > type control > Enter to open Control Panel:
- Click Programs and Features
- Uninstall Apple Mobile Device Support (if found)
Temporarily disable antivirus software and turn off Windows Defender

Disclaimer: Temporarily turn off real-time Microsoft Defender antivirus protection in Windows Security. However, keep in mind that if you do so, your device may be vulnerable to threats. So please turn it on immediately once the issue is fixed.

Download and install iTunes - Apple > Restart your PC

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads and thoroughly research any product on the site before you decide to install it. Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

2 - Update the driver:

In Device Manager Properties (your 2nd picture) > click Update Driver
Choose Browse my computer for drivers > Click Let me pick from a list
Navigate to: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
- If you don't find it, also check in Program Files (x64) or (x86) paths
Select Drivers folder (if you can't, locate usbmdm.inf and choose it) > Confirm the update
When it's finished, you should see the Apple Mobile Device USB Driver appears

3 - If the problem persists, you may need to try Windows 11 reinstallation:

On your PC, go to Windows Settings > System > Recovery
Click Reinstall now to Fix problems using Windows Update

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If it also fails, an in-place upgrade may be the most reliable solution. Navigate to the bottom of the page and expand In-place Upgrade to Reinstall Windows with the installation media - Microsoft Support

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Disclaimer: Both Windows reinstallation and in-place upgrade will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up first before making large system changes.

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Answer 2

R_Joseph542 0

so when trying to update driver it tells me the best driver is already installed.. i guess i can try re downloading itunes not from the microsfot store Screenshot (5)

Screenshot (4)

Answer 3

R_Joseph542 0

also reinstalling itunes did not work.....

Answer 4

Lychee-Ng 11,275 Microsoft External Staff Moderator

Hi, thanks for your update! I'd like to ask if you tried the steps in order, or did them separately?

Remember you have to cleanly uninstall, delete and remove everything related to iTunes and Apple connection first. Then after downloading and installing iTunes from Apple store (the x64 version), that you use Update Driver and address the location. Also, another way I can suggest is to go directly to that Drivers folder, then double-click the .inf file there to install it.

In addition, from my findings, some users suggested that you directly open iTunes and toggle the settings there. Because iOS (or Apple in general) is not natively supported on Windows system, it needs iTunes for the connection, so there might be a setting that's turned off on your desktop but not on your laptop. It's worth checking out just in case.

Lychee-Ng 11,275 Reputation points Microsoft External Staff Moderator

2025-11-13T11:59:45.8233333+00:00

Hi R_Joseph542, I'm just checking to see if there's any new developments since the last time we talked?
R_Joseph542 0 Reputation points

2025-11-15T04:03:48.61+00:00

so what settings in itunes are you reffering to?
R_Joseph542 0 Reputation points

2025-11-15T04:05:04.9966667+00:00

can u explaiun more when you say to go drivers folder double check inf file to install
Lychee-Ng 11,275 Reputation points Microsoft External Staff Moderator

2025-11-16T06:42:08.18+00:00

So you have the path like in your screenshot:

Open File Explorer and navigate through that path and you will get to the Drivers folder. On the View option on top of the File Explorer, check File name extensions. Now in that Drivers folder, you find and double-click the .inf file

For iTunes, just open the app and check if you can see your phone there. Go to Accounts, and click Authorize this computer.

If that also doesn't help, next please open Microsoft Store. Search for an app called Apple Devices and download it, then restart your PC and check if your phone is visible now. If not or it's already downloaded to your PC, open Settings > Apps > Installed Apps > uninstall the Apple Devices application you previously downloaded.

Plug in your phone, open Device Manager and uninstall any Apple-related drivers. Like not just in Portable devices, expand the Universal Serial Bus Devices too, check anything called Apple Mobile Device or similar and uninstall it. Eject your phone, then restart both your iPhone and your PC. After that open iTunes and connect your phone.
Lychee-Ng 11,275 Reputation points Microsoft External Staff Moderator

2025-11-19T07:23:07.4133333+00:00

Hi, just check in to see if anything I mentioned above wasn't clear enough? Feel free to tell me if you need more guidance! I'll see what I can do!
Lychee-Ng 11,275 Reputation points Microsoft External Staff Moderator

2025-11-20T06:29:07.9666667+00:00

One more thing I can suggest is that if you can't get it connected, and still urgently need to transfer files, maybe try using cloud service in the meantime!
R_Joseph542 0 Reputation points

2025-11-22T01:19:31.65+00:00

still very unclear.....
R_Joseph542 0 Reputation points

2025-11-22T01:20:07.4466667+00:00

wym when u say do I have path like in my screenshot.. what path?? ugh
Lychee-Ng 11,275 Reputation points Microsoft External Staff Moderator

2025-11-23T07:16:14.8666667+00:00

This path:

That's the path you go to get to the Drivers folders. So basically, the files are in your PC, right? What you downloaded is placed somewhere, inside folders and folders. The path guide you to know where to go. The long string of all the places you have to go through to get to a specific destination is called "path" (or address) in Windows.

For example, if you get the path D:\Downloads\My folder\My name, which means you open D:\ > Open Downloads folder > Open My folder > Open My name folder. Another way is to Copy that path and Paste it directly to File Explorer address bar. Does that make sense?
Lychee-Ng 11,275 Reputation points Microsoft External Staff Moderator

2025-11-25T06:25:28.68+00:00

Are there any other things not clear enough? I can explain them too if you need.
Lychee-Ng 11,275 Reputation points Microsoft External Staff Moderator

2025-11-27T07:25:40.3966667+00:00
In addition, in case you prefer live support, you can connect with our agents. They might be able to guide you through every step until the issue is fixed, there will be no delay in replies. Here's how to do it if you're interested:

Visit Contact Us - Microsoft Support > Sign in

Type in your problem > click "Get Help" to make request

Scroll to the bottom and click "Contact Support" to connect to agent

Select category again > click Next and you will then be added to a chat queue

Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you.

You also still have the Windows 11 reinstallation suggestion from my first answer. That won't delete any of your apps and files, only refresh and attempt to fix corruption, if any.

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How to Fix MTP USB Device

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