Azure Admin Lockout Authenticator Bug

Question

Azure Admin Lockout Authenticator Bug

Kyle F 0

Hello,

I recently gave my new tenant a guest account on an old one and enabled MFA for the cross-tenant relationship. When I did that, there's a bug in the authenticator that breaks MFA for the account that was granted access (outside of the cross tenant relationship which represents another MFA artifact).

Anyway, I'm the only global admin and now I'l locked out due to a Microsoft bug. Any help here? Maybe @Raja Pothuraju ? I cannot get in.

I think I need to to a hold of the data protection team?

Raja Pothuraju 47,640 Reputation points Microsoft Employee Moderator

2025-11-10T09:38:03.68+00:00
Hello @Kyle F,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Affected Tenant ID

Tennat ID of where you enabled Cross-tenant settings.

Country

TimeZone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Raja Pothuraju 47,640 Reputation points Microsoft Employee Moderator

2025-11-11T11:28:22.5866667+00:00

Hello @Kyle F,

I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the Data Protection team.