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Unable to Receive Verification Code on Authenticator App

Pravin Kumar 25 Reputation points
2025-11-10T10:51:27.71+00:00

Hi Team,

I am unable to receive the verification code on my Microsoft Authenticator app when trying to log in to the Azure portal. Instead, the code is being sent to another email ID, not my intended account (PII removed).

Kindly check if my Azure login or MFA setup is linked to a different account and help me reset or reconfigure my Authenticator access for the correct ID PII removed.

Thank you for your support.

Best regards, Praveen Singh

Microsoft Security | Microsoft Entra | Microsoft Entra ID
Answer accepted by question author
  1. Rukmini 8,600 Reputation points Microsoft External Staff Moderator
    2025-11-12T09:49:29.2433333+00:00

    Hello Pravin Kumar,

    The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

    Note: When the Engineer connects, please verify details correctly with DP engineer. Please provide the details as discussed offline.

    If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.

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