billing help

Question

my credit card was charged twice for a yearly subscription, cant seem to figure out how to have only one

Answer 1

If you have been charged twice for a yearly subscription, it is possible that you have two active subscriptions. To resolve this issue, you can check your Microsoft 365 subscriptions in the admin center or your account settings. Here are the steps you can take:

1. Sign in to the Microsoft 365 admin center or your Microsoft account.
2. Check your subscriptions to see if there are duplicates. You may find that you have inadvertently purchased two subscriptions.
3. Cancel the duplicate subscription if you find one. Make sure to keep the subscription that you want to continue using.
4. If you need further assistance, consider contacting Microsoft support for help with billing issues.

This should help you manage your subscriptions and ensure that you are only charged once for your yearly subscription.