Authenticator back up failinf

Question

When I try and create a back up in Authenticator I get the error message 'something went wrong, please send us logs'

I can't find the send us logs option.

Need to transfer Authenticator to new phone

Answer 1

If you're encountering an error message when trying to create a backup in the Microsoft Authenticator app, and you can't find the option to send logs, you can follow these steps to send logs to customer support:

1. Open the Microsoft Authenticator app.
2. Tap Send feedback in the app's top menu.
3. Select Having trouble?.
4. Fill out the form and then select Send to send the feedback and/or logs. The Send option is located at the top left on iOS and at the top right on Android.
5. Note the incident ID provided after sending the logs, as you will need this if you contact Microsoft Support.

This process should help you report the issue and get assistance with transferring your Authenticator to a new phone.

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References:

• Send Microsoft Authenticator logs and get an incident ID