User Token Error on Login

Question

We are getting this error message when trying to log in or visiting the User Management page in our Azure Portal:

{ "sessionId": "ad1fe44c76ef485f9ceb2bf55c9952b3", "errors": [ { "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'f9885e6e-6f74-46b3-b595-350157a27541'(Microsoft_AAD_UsersAndTenants) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: d18af949-0a5a-4479-8a02-29516eb70000 Correlation ID: a73afa50-0e37-423e-92aa-b83c7e58c994 Timestamp: 2025-11-11 17:38:38Z", "clientId": "f9885e6e-6f74-46b3-b595-350157a27541", "scopes": [ "74658136-14ec-4630-ad9b-26e160ff0fc6/.default" ] } ] }

We are trying to invite other members of our team to manage and access our Azure BizSpark account. We have already created an Azure DevOps org and project with no issues there.

Thanks!

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Kris Celeste

iAM Group