Microsoft authenticator android app not

Question

There are accounts that don't exist anymore and I can't delete them from my authenticator. They asked me to sign in when I tried to delete them but they didn't exist anymore by the time I went to delete them (they were company accounts), now even the button to remove them doesn't show anymore.

Answer 1

If you're unable to delete accounts from the Microsoft Authenticator app because they no longer exist, and the option to remove them is not showing, you can try the following steps:

1. Re-add the Account: If possible, try to re-add the account to the Authenticator app using the same credentials. This might refresh the app's state and allow you to delete it afterward.
2. Check for App Updates: Ensure that your Microsoft Authenticator app is updated to the latest version, as updates can fix bugs and improve functionality.
3. Remove and Reinstall the App: As a last resort, you can uninstall the Microsoft Authenticator app and then reinstall it. However, be aware that this may remove all accounts from the app, and you will need to set them up again.

If these steps do not resolve the issue, you may need to contact Microsoft Support for further assistance.

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References:

• Using the Microsoft Authenticator with Verified ID
• Frequently asked questions about Microsoft Entra multifactor authentication
• Microsoft Invest - Troubleshoot Multi-Factor Authentication (MFA)
• Microsoft Curate - Troubleshoot Multi-Factor Authentication (MFA)
• Microsoft Monetize - Troubleshooting MFA