will the refund for the difference between Microsoft 365 family and365 basic be actioned

Question

When will the refund for the difference between Microsoft 365 family and365 basic be actioned after the court ruling in Australia

Answer 1

Hi, thanks for reaching out. May I ask if your Microsoft 365 Family subscription is registered under an Australian billing address?

Based on Microsoft’s official guidance, refunds related to the recent Australian court ruling apply only to eligible Australian customers who switch from Microsoft 365 Family or Personal to the lower-priced Classic plan. Once you make that switch, Microsoft will process the refund for the price difference, usually within 30 days. You can review the details and eligibility on Microsoft’s official support page for Microsoft 365 subscription changes in Australia.