Error code: AADSTS5000225 Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

Question

Error code: AADSTS5000225 Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

Shubham Shukla 0

My account seems disable and can't raise a support request as well. Tried calling the global support number but they said to raise the ticket. Since i can't access the account, raising a ticket is not possible.

Rukmini 42,850 Reputation points Microsoft External Staff Moderator

2025-11-13T13:25:25.76+00:00
Hello Shubham Shukla,

The error you received (AADSTS5000225) means your tenant has been marked as inactive. When a tenant is inactive for a long time, Microsoft applies a login block. If the block lasts more than 20 days, the tenant may be permanently deleted.

Tenant inaccessible due to inactivity

If the block has been in place for less than 20 days, we may be able to restore access by unblocking it. Please provide the following details via private message:

Tenant ID

Correlation ID from the login failure

Timestamp of the failure

Business impact and reason for restoring the tenant

Note: If this is a test or non-critical tenant, you can create a new one: Quickstart: Create a new tenant in Microsoft Entra ID

Let me know if you have any further queries—feel free to reach out!
Rukmini 42,850 Reputation points Microsoft External Staff Moderator

2025-11-17T11:48:31.98+00:00

Hello Shubham Shukla, Please share the details over the private messages so that we can assist you further.