Constant lock out

Question

It seems that every day, I have to log back in to my account and each time I do, I get a message that I am using the wrong password and I am locked out from trying again. Problem is, I am NOT using the wrong password. Why does this keep happening and how can I stop it?

Answer 1

Hi,

You can try checking if your browser is saving an old or incorrect password, clearing your cache and cookies, and ensuring that no other devices or apps are repeatedly trying to sign in with a wrong password, which can trigger lockouts; also, enable two-step verification for extra security and review your account’s recent activity to see if there are unfamiliar sign-ins causing repeated locks.

Are you mainly accessing your account from one device, or multiple devices and apps?

Kind regards,