Sign-in failed Error code: AADSTS5000225

Question

Sign-in failed Error code: AADSTS5000225

Huyh 0

I can't access my tenant due to inactivity. Is it possible to unblock it?

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle ---PII removed--- Correlation ID: ---PII removed--- Timestamp: 2025-11-14 02:46:22Z

Sridevi Machavarapu 33,305 Reputation points Microsoft External Staff Moderator

2025-11-14T14:37:14.8866667+00:00
Hello Huyh,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID or affected user's mail

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
Sridevi Machavarapu 33,305 Reputation points Microsoft External Staff Moderator

2025-11-17T18:12:18.3033333+00:00

Hello Huyh,

Could you confirm whether your issue is resolved or still facing any errors? Please share the required details in private message to proceed further

2 answers

Your answer

Sridevi Machavarapu 33,305 Reputation points Microsoft External Staff Moderator

2025-11-14T14:37:14.8866667+00:00

Hello Huyh,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID or affected user's mail

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
Sridevi Machavarapu 33,305 Reputation points Microsoft External Staff Moderator

2025-11-17T18:12:18.3033333+00:00

Hello Huyh,

Could you confirm whether your issue is resolved or still facing any errors? Please share the required details in private message to proceed further

Answer 1

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Answer 2

If your tenant has been blocked due to inactivity, you can request reactivation within 20 days of it entering this state. After 20 days, the tenant will be deleted and cannot be recovered. To unblock your tenant, the administrator should reach out to Microsoft support for assistance. It's important not to submit multiple requests while waiting for a response on an existing case.

References:

Tenant inaccessible due to inactivity

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Sign-in failed Error code: AADSTS5000225

2 answers

Your answer