Payment failed

Question

Investcorp 25

I receive the feedback below when I tried to pay for the outstanding bill for the subscription I use

"Your payment could not be processed. Please try again with the same payment method, or add a new payment method."

Kindly assist me in resolving this issue.

Naveena Patlolla 9,665 Reputation points Microsoft External Staff Moderator

2025-11-17T11:18:12.57+00:00

Hi Investcorp

Just want to check if the above solution worked for you or else please let us know if any help, we are always here to help whenever you need us.
If it was helpful, please click "Upvote"
Investcorp 25 Reputation points

2025-11-17T11:24:13.1266667+00:00

The second option worked. Thank you for the assistance

Answer accepted by question author

0 additional answers

Naveena Patlolla 9,665 Reputation points Microsoft External Staff Moderator

2025-11-17T11:18:12.57+00:00

Hi Investcorp

Just want to check if the above solution worked for you or else please let us know if any help, we are always here to help whenever you need us.
If it was helpful, please click "Upvote"
Investcorp 25 Reputation points

2025-11-17T11:24:13.1266667+00:00

The second option worked. Thank you for the assistance

Answer 1

Naveena Patlolla 9,665 Microsoft External Staff Moderator

Hi Investcorp
To resolve this, please try the following steps:

Retry the payment using the same card in a private/incognito browser window.
If the issue continues, please add a new payment method and try processing the payment again.
If you are using a debit/virtual card, your bank may have blocked international or recurring charges. In that case, please contact your bank and request approval for Microsoft/Azure transactions.
You can also check for additional details under: Cost Management + Billing → Billing profiles → Payments → Failed transaction history.

Reference link:

Please let me know if you face any challenge here, I can help you to resolve this issue further

If the comment was helpful, please click "Upvote"