accessing email

Question

Hi

my email - (PII Removed) - i accessed it and a message came up saying wrong password

after that I tried to access and get another password - I did get one and got back in but then it did not work again

The phone link for a code stopped working

it keeps coming up saying its sending codes to another e-mail i.e earthheart but I do not know the password for that and when I try to remedy that it says that it send the new password to (PII Removed) that I cannot access

I opened a new account but eventually when it worked - it timed out straight away - immediately

please help as I need to access the moryanna e-mail - its essential

my password was (PII Removed)

Thankyou

the new email is (PII Removed)

I have been trying to sort this out all morning

Answer 1

It seems you're experiencing issues with accessing your email account, particularly with password recovery and receiving verification codes. Here are some steps you can take to resolve the situation:

1. Password Reset: Since you mentioned that you received a new password but it didn't work, ensure that you are entering it correctly. If you have forgotten your password again, use the password reset option available at https://account.live.com/ResetPassword.aspx for your Microsoft account.
2. Alternative Email: If the recovery process is sending codes to an email address you do not have access to, you may need to follow the recovery options provided by Microsoft. They may allow you to verify your identity through other means.
3. Security Information: If you have set up security information (like a phone number or an alternative email), make sure those are up to date. You can check and update your security settings once you regain access to your account.
4. Contact Support: If you continue to have issues, consider reaching out to Microsoft support for assistance. They can help you recover your account if you provide them with the necessary information to verify your identity.
5. Account Timeout: If your new account is timing out immediately after logging in, ensure that your browser is not blocking cookies or scripts required for the login process. Try clearing your browser's cache or using a different browser.

Make sure to keep your recovery options updated to avoid similar issues in the future.

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References:

• Forgot password to sign in to Microsoft 365, Intune, or Azure

Answer 2

Hi,

My name is Igor. It's a pleasure for me to help others and I'll try to help you. I am merely a fellow user trying to provide insight and information that may be helpful to others.

You may try sign-in helper as described at https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48

To speak or chat to someone please contact Microsoft support via https://support.microsoft.com/contactus/ page.

Answer 3

I dont understand this - i need someone to fix it - I need to speak to someone