Hubspot Add In not working

Linda Horstmyer 0 Reputation points
2025-11-14T14:49:27.4466667+00:00

Hubspot Sales Add In working then not working over and over again. What is resolution?

Microsoft 365 and Office | Other
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  1. Anonymous
    2025-11-14T15:40:40.4133333+00:00

    Hello Linda,

    This issue usually happens because of compatibility problems, outdated versions, or login/session conflicts. The best approach is to first make sure you’re using the Office 365 HubSpot Sales add-in, as the older Outlook desktop add-in is no longer actively supported. Then, verify that the add-in is properly installed and enabled in Outlook, and that you’re logged in with your HubSpot credentials.

    Keep both Outlook and the HubSpot add-in updated to the latest versions and consider pinning the add-in in Outlook to reduce disconnects. Also, check your internet and security settings, Add HubSpot URLs to Trusted Sites and allow cookies and remove any conflicting Outlook add-ins.

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  2. AI answer

    2025-11-14T14:49:42.4933333+00:00

    If the HubSpot Sales Add-In is intermittently working and not working, there are a few troubleshooting steps you can consider:

    1. Check for Updates: Ensure that both your Outlook application and the HubSpot Sales Add-In are updated to the latest versions. Sometimes, compatibility issues can arise from outdated software.
    2. Clear Cache: Clearing the Office cache can help resolve issues related to add-ins. You can follow the instructions provided by Microsoft on how to clear the Office cache.
    3. Reinstall the Add-In: Try removing the HubSpot Sales Add-In and then reinstalling it. This can help reset any configurations that may have gone awry.
    4. Check Internet Connection: Ensure that your internet connection is stable, as the add-in may require a constant connection to function properly.
    5. Review Permissions: Make sure that the necessary permissions for the add-in are granted, as restrictions can prevent it from functioning correctly.
    6. Contact Support: If the issue persists, consider reaching out to HubSpot support for assistance, as they may have more specific solutions for their add-in.

    These steps should help you resolve the issue with the HubSpot Sales Add-In not working consistently.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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