Cannot install Windows 11 updates

Question

I have not used this computer for longtime. Windows 11 says that I cannot use this computer without updating Windows 11, but I cannot install the updates.

The problem seemed to be lack of space on the C: drive, but I removed a lot of applications and connected an empty external hard drive, as requested by Windows, and I cannot install the updates, apparently again for lack of space

Answer 1

Hi,

1. In the search bar, type Winver and hit Enter.

Please share a screenshot of that window.

2. Go to Settings > System > Windows Update.

Take a screenshot and share it here.

Do not include any personal information.

3. Could you list the troubleshooting steps you've tried to avoid repeating them?

Answer 2

I believe that this issue can be solved only by an agent that takes remote control of my computer.

Answer 3

I have already tried what was suggested by AI. Could I talk to an agent please?