Wrong security key ID for my device

Question

Running windows 11 with wsl2.

Windows update causing BitLocker to ask for my recovery key.

Recovery key ID does not match what is listed for my device in aka.ms/myrecoverykey for the device with the right serial number.

BitLocker is asking for a key with corresponding ID E1916DF3-E9F9-4CF9-9F1B-81CD083DB2EA

But in my Microsoft account it only lists an ID, for the right device with the right serial number, the following ID 1D4027A8.

I understand that only the first section matters but it does not match.

I never signed up or opted in for BitLocker. Lots of data in there that I need.

Please help me find the right recovery key / recovery key ID

Answer 1

Hello,

If the recovery key ID doesn't match, the it is not the right key for this ask.

If you set it up with school or work account, it is worth checking here as well https://aka.ms/aadrecoverykey sign in with your work/school email credential in that case.

I wish I could share good news, but the truth is no one can get you the bitlocker key, including Microsoft staff/support.

Any chance your laptop was purchased used, or already set up for you? Or was it gifted? Or have you set it up with a different account at first? The key is stored with the very Microsoft account used to set up the computer for the first time, even if you had got rid of that account and set it up with a different account. So, if your computer was set up by anyone at the store you bought it from, it would be that person's account.

If you can't find it at all, there's really no way to crack it. Bitlocker means business. If it can be cracked, then it means the encryption is not working. Your only option is to do a clean install of Windows. In that case, you do lose your files. I am very sorry. I hate to share this kind of information, but I rather give you the correct info.