Request Refund on Windows 11

Question

Hi I accidently purchased windows 11 and just realised it's already installed on my laptop. The purchase was from JB HI FI $259. This is a considerable amount for us and we want to see if we can get a refund

Answer 1

Hi,

Windows licenses are not refundable, but since you purchased it accidentally, I suggest reaching out to Microsoft Billing Support directly. There might be an exception in your case.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Windows > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent.