AADSTS5000225 I cannot resolve this error code issue, can you help me?

Question

I don’t know what is causing this issue. I was wondering if it might be due to an unpaid bill, but I checked and there are no invoices. I also thought it might be because I created the account a long time ago, but I still cannot resolve this problem and cannot access the Azure portal in any way. I would appreciate your help.
Best regards, Mert

Answer 1

The error code AADSTS5000225 typically indicates an issue with the authentication process, which may be related to your account or permissions. Here are some steps you can take to troubleshoot this issue:

1. Verify Account Status: Ensure that your account is active and not disabled. Sometimes, accounts can be disabled due to various reasons, including billing issues.
2. Check Permissions: Make sure that your account has the necessary permissions to access the Azure portal. If you are not an administrator, you may need to contact someone who has administrative access to verify your permissions.
3. Clear Browser Cache: Sometimes, cached data can cause sign-in issues. Clear your browser's cache and cookies, or try signing in using an InPrivate or Incognito window.
4. Switch Directories: If you have access to multiple directories, ensure you are signed into the correct Azure directory. You can switch directories from the top-right corner of the Azure portal.
5. Contact Support: If you continue to experience issues, consider reaching out to Azure support for further assistance. They can provide more specific insights based on your account status.

Since you mentioned checking for unpaid bills and not finding any invoices, it seems unlikely that this is the cause of the error. However, ensuring that your account is in good standing is always a good practice.

---

References:

• AADSTS500011 - Resource Principal Not Found
• No subscriptions found sign in error for Azure portal