microsoft authenticator

Question

현재 회사에서 비즈니스 365계정을 사용하고 있습니다.

최근 핸드폰 기기를 바꿨고, 어플들이 잘 사용되는지 확인중인데

microsoft authenticator 어플에서 개인 계정의 백업을 복구할 수 없다고 팝업이 뜹니다.

어떻게해야 해결이 될까요?

회사계정은 살아있긴한데 클릭할 경우 authenticator 앱을 열고 요청을 승인하라고 뜹니다.. 해당 앱을 열고있는데 어떻게 승인을 하라는건지.. 모르겠어요..

처리방법 알려주세요

Answer 1

To resolve the issue with the Microsoft Authenticator app where you cannot restore your personal account backup, you can follow these steps:

1. Check Backup Settings: Ensure that you have enabled backup for your personal account in the Microsoft Authenticator app on your old device. This is crucial for restoring your account on the new device.
2. Sign In with Personal Account: Open the Microsoft Authenticator app on your new device and sign in with your personal Microsoft account. Make sure you are using the same account that was backed up on your old device.
3. Restore Backup: If you see a prompt to restore your backup after signing in, follow the instructions to complete the restoration process. If the prompt does not appear, check the app settings to see if the backup option is available.
4. Approval Requests: For the company account, when you receive an approval request, open the Microsoft Authenticator app. You should see the request listed there. Tap on it to approve or deny the sign-in attempt. If you are unsure how to approve it, ensure that you are logged into the correct account in the app.
5. Reinstall the App: If the above steps do not work, consider uninstalling and reinstalling the Microsoft Authenticator app. After reinstalling, sign in again with your personal account to see if the backup restoration option becomes available.

If you continue to experience issues, you may need to contact your IT department for assistance with your company account or check the Microsoft support documentation for further troubleshooting steps.

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References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• Set up personal iOS device for work or school