Password Login Issue

Question

Hi I have recently changed my Outlook email password.

Currently I'm only able to login via my computer browser.

I am not able to login via my iPhone browser or login via application.

When I enter my password, it says you've tried to sign in too many times with an incorrect account or password.

Answer 1

Hi Kelvin Chong, I can understand how frustrating it must be to change your password and then find that you can only log in on your computer but not on your iPhone especially when you’ve already tried removing and re‑adding the account and still get locked out.

To fix the Outlook password login issue on your iPhone purge iOS Keychain entries by going to Settings and selecting Passwords opening App & Website Passwords then searching for your Outlook or Microsoft account and deleting all stored credentials so the phone won’t reuse stale tokens reset Outlook app data completely by deleting the app. rebooting the device reinstalling Outlook from the App Store and adding the account using Sign in with Microsoft through the OAuth flow instead of manual password entry force device re registration if you’re in Microsoft 365 with conditional access by removing the account under Settings then Accounts and Work & School then re adding it so Intune or MDM policies re register the device clear Safari login cache by going to Settings then Safari and Clear History and Website Data then logging in via outlook.office.com to force a fresh handshake check the account lockout state by visiting https://account.live.com or your organization’s password reset portal and resetting the password once more to clear the too many attempts flag and finally test the authentication flow by logging in via Safari first if Safari works but the Outlook app fails it’s an app cache issue and if Safari fails too the problem is account lockout or conditional access policy.

 

When you try signing in on your iPhone after the password change does the login screen actually redirect you to the Microsoft OAuth page for authentication or does it stay on a simple username/password prompt because that difference will reveal whether the device is stuck using cached credentials or if it’s properly requesting a fresh token from Microsoft’s servers?

 

Best regards
Lucky Charm

Answer 2

I have tried Remove and Re-add Account but it still doesn't work

Answer 3

It sounds like you're experiencing issues with signing into your Outlook account on your iPhone after changing your password. Here are some steps you can take to resolve this issue:

1. Check Password Entry: Ensure that you are entering the correct password. Sometimes, copying and pasting can inadvertently include spaces, so double-check for any extra spaces before or after the password.
2. Clear Browser Cookies: If you are trying to log in via the browser on your iPhone, try clearing the browser's cookies and cache. This can sometimes resolve login issues.
3. Remove and Re-add Account: If you are using the Outlook app on your iPhone, consider removing your account from the app and then re-adding it. This can refresh the connection and allow you to enter your new password.
4. Account Lockout: If you've attempted to log in multiple times with an incorrect password, your account may be temporarily locked. Wait for a while and then try again.
5. Multi-Factor Authentication: If your account has Multi-Factor Authentication enabled, ensure that you are completing that process correctly.
6. Check Account Status: Make sure your account is enabled and not locked out. If you're unsure, you may want to contact your administrator or check your account settings via a different device.

If these steps do not resolve the issue, you may want to consult the Microsoft support documentation or contact support for further assistance.

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References:

• "We don't recognize this user ID or password" error when a user tries to sign in to the Microsoft 365 portal
• Troubleshoot sign-in issues and account access problems