I can’t access your Microsoft profile as it appears to be blocked on Pearson VUE

ARISA MAPHAKDEE 1 Reputation point

Dear support,

I try reschedule date my exam AZ-900 from 24 SEP 2021‎ 08:30 PM Indochina Time‎‎ to 5 OCT 2021‎ 09:30 PM Indochina Time. but I can't click reschedule exam button It show as below   

"We can’t access your Microsoft profile as it appears to be blocked on Pearson VUE.
You can contact Pearson VUE Support for further assistance. If you still need help, please click Ask a question on the Microsoft Certification Program support forum."

Please help me to unblock my profile immediately. 'cause the policy of reschedule need change date before 24 hr.

Best regards,
Arisa Maphakdee

additional information;
Exam: AZ-900 - Microsoft Azure Fundamentals - English (ENU)
Candidate ID: ‎MS0991933442‎
Registration ID: 404887775


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  1. Anonymous

    Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling / vouchers in dedicated forums here. (Participate\Ask A Question)
    Exams/Exam Registration/General Registration Questions
    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
    Exams / Discounts/Vouchers/Special Offers / Event Offers
    Pearson VUE Customer service
    Pearson VUE contact / chat

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  2. Amit Dixit 1 Reputation point

    PaersonVue has a very poor support

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