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When trying to save a PowerPoint presentation as a video (for eventual upload to YouTube), partway through the process, I am asked to connect to connect with d.doc.live.net but when I enter the username and password that I use to access my M/S account and OneDrive, the same Windows Security screen reappears, asking the same question - but with my password concealed. It appears that the hidden password has 14 digits but my actual password has only 8. This has been going on for days - I just can't get past this screen to save my video. I don't even understand why I need to access d,docs or OneDrive. I am simply trying to save my Powerpoint presentation as a video on my Windows PC desktop. I created the PP file on my PC and just want to save it to my PC. Help!
<Mod note: PII removed Nov 26th 2025>
Hello,
I was able to find another forum poster having the same issue, apparently this has something to do with onedrive credentials.
Empty credential manager and check the result:
Now look for the live account ID and password (for OneDrive) in the credential manager and remove it and restart the computer.
Open powerpoint and try to sign into the OneDrive and check if you can access the documents.
Go to File> Accounts and add OneDrive account.
Let me know how it goes,
JC
Thanks JC:
I followed your suggestion
and was given a choice of Web Credentials or Windows Credentials. There was no reference to the Live ID or OneDrive under either heading. Web Credentials just listed my HP PC and my HP Printer. Windows Credentials displayed "No Windows Credentials" However it did list hundreds of 'Generic Credentials' including (at the top of the long list) d.docs.live.net and offered the option to edit or remove. I did neither.
Back to square one. :-(
I'd suggest removing the credentials attached to d.docs.live.net since it's not accepting your currently known password anyway. Then try to save your powerpoint again.
Rather than removing the credentials which seems rather drastic, I edited the d.docs by editing the password. However, I still receive the same message which displays the old 14 character password.
So nothing appears to have changed. 😢
With that end result I'm led to believe that the credential might still be looking for your old password and mismatching the login since you already changed it to a new one.
Let's take a step back, I think I've gotten sidetracked by the credentials issue.
At the end of the day you want to save your powerpoint file.
Try logging out of powerpoint and logging back in again, onedrive is normally integrated with your microsoft account on all office apps, there may be an issue with the connection between onedrive and powerpoint if the login screen shows up when you try to save in powerpoint.
I not only logged out of PowerPoint, I rebooted my Windows PC. But nothing has changed, the same original Windows Security screen keeps reappearing - not only does is show the 14 character password, but it prefaces my user name with MicrosoftAccount\ . Even though I edit my username and update the 8-character password:
It still comes back a few minutes later with the original screen.
Looking further into the d.docs.live.net side of things I was able to find a forum post pointing toward a nonstandard onedrive save location, according to the user they had moved their onedrive directory away from the default and every time they needed to save on onedrive they had to login with a similar type of popup, If you have onedrive installed check where your files are going and try setting it back to the default directory.
I followed your suggestion and completely removed the d.docs.live.net from my credentials. Rebooted and tried again. Guess what - it's back again!
Thanks for all your help - but my head hurts. I'm going to bed!!
all best
patrick
Hello again,
I'm still looking into the issue, everything seems to be pointing towards a onedrive login, I was able to find this troubleshooting guide.
Check the box for "Save to Computer by default" and set a "Default local file location" to a folder on your computer, like C:\Users\YourUsername\Documents
I'm hoping this would also be the same for powerpoint, please try changing these settings.
Let me know how it goes
Thank you for all your help JC, but I am going to quit at this point. The problem is bigger than just this d.doc.live.net issue - it's the whole damned OneDrive issue. I have 700GB of available space on my hard drive - plenty of room for all my needs. But M/S insist on moving everything onto the cloud where I have trouble locating and accessing my own files. My desktop is clearly and logically organized with folders and sub-folders but when I examine them - they are empty because the content has all been moved to the cloud. I am going to download all my documents onto my hard drive and then cut my connection with OneDrive. But thank you so much for your helpful suggestions. Best wishes. Patrick Alexander in Miami.
Glad I was able to assist, sorry we couldn't resolve it here and now, hope you get this cleared up soon.