Hello! This forum doesn't have online chat or remote support. The forum is public, and moderators and users can help you.
To help you, I need more details about the problem, such as:
- Is your scanner integrated with the printer?
- What is the model of your scanner or printer?
- If your scanner is integrated with the printer, does printing work?
- Which application are you using to test the scanner?
- What error appears when you try to scan?
- Is there any LED or exclamation mark icon on the printer or scanner display?
Please send me all the details so I can help you.