Excel 365 saving printer job accounting settings

Question

Hello,

I have a few users running into the issue detailed here (Except we are running Office 365 Enterprise):

https://support.microsoft.com/en-us/topic/mailbox-and-other-printer-specific-settings-are-saved-with-an-excel-file-c34c8d00-167b-be36-d324-7556f6261a28

User A sends an Excel file to User B, when User B prints it, it will go to User A's job box on the printer. I have tried implementing the fix suggested in the above article at this path "Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Excel\Options" but it has not resolved the issue. All that has done is cleared out User A's job box number and password when User B tries to print but it's still trying to send the job to a job box instead of picking up User B's printer settings.

I have also tried to update User A's Office but it is fully up to date.

Thanks.

Answer 1

Hi @Jarvis, Kyle ,
Welcome to Q&A forum!

Please try to remove hidden data and personal information by inspecting documents, presentations, or workbooks before sharing files with other users.

Besides, since this is a known issue for earlier versions of Office.
If the methods in the official KB does not work for Office 365, I suggest you refer to this link to submit a feedback to Microsoft directly.
Thanks for your understanding~

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