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Contacting Microsoft

Kerri Peterson GA 0 Reputation points
2025-11-18T18:30:43.16+00:00

I submitted a critical support ticket for one of our clients and have not heard back and it has been 4 days

Microsoft Partner Center | Other
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  1. AI answer

    2025-11-18T18:30:53.9433333+00:00

    If you submitted a critical support ticket and have not received a response after four days, it is advisable to follow up on your ticket. The expected initial response time for a critical issue is typically less than one hour, so a delay of four days is unusual. You can check the status of your support ticket by signing into the Partner Center and navigating to the support requests section. Additionally, ensure that you have provided all necessary information in your ticket to facilitate a quicker response.

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