Copilot is inconsistent-not working.

Question

Copilot keeps saying it is unable to do something at the moment. Yet I know it can achieve what I am asking.

Sometimes if I say it enough times it will do it if I'm lucky.

This is leaving me to honestly not want to use copilot because I know it can be efficient but more so or not it seems to be just wasting more time than it saves. Especially with the loading speed.

• not working
• long load speed

I am following prompts from Microsoft excel course, and have successfully completed these prompts before.

Any ideas on how to fix this?

Answer 1

It sounds like you're experiencing some common issues with Copilot in Microsoft 365 Apps. Here are a few potential reasons for the inconsistency and slow loading speeds:

1. Internet Connectivity Issues: Ensure that your internet connection is stable, as connectivity problems can affect Copilot's performance.
2. Licensing or Account Conflicts: If you're signed in with multiple accounts (personal and work/school), it may cause validation issues. Make sure you're using the correct account.
3. Recent Office Reset or Update: If you've recently reset or updated Office, this might affect Copilot's functionality. Check your Office activation status.
4. Device-Based Licensing: Copilot requires user-based licensing. If you're using device-based licensing, it won't be available.
5. Update Channel: Ensure your organization is using the Current Channel or Monthly Enterprise Channel, as Copilot may not work with the Semi-Annual Enterprise Channel.
6. Privacy Settings: Check if your privacy settings are blocking Copilot. Adjust them if necessary.

If these issues persist, consider reaching out to your Microsoft 365 admin for further assistance, or check the official Microsoft documentation for troubleshooting steps.

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References:

• Copilot is missing, disabled, or doesn't work correctly
• Copilot is missing, disabled, or doesn't work correctly