Microsoft 365 installation issue

Question

Why Microsoft provide a cheap and poor tec. support services?

I opened text support couple times. Once the support agent can't solve the issue, they just go away by finding a excuse such as no response... then close the chat.

Too disappointed!

The service request 7091729368 is closed. If you need more help, visit Contact Us - Microsoft Support.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

I understand that you're having trouble installing the Office applications on your computer, which throws the error code 0-2301 (17002).

1

Use the Microsoft Uninstall Troubleshooter to remove all traces of your Office applications.

https://aka.ms/SaRA-officeUninstallFromPC

Once uninstalled, turn off your Antivirus (such as Kaspersky, McAfee, etc) if enabled, and then try installing the Office applications.

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2

If you're still having issues, try connecting your device to a different Wi-Fi network, such as a Mobile hotspot network, and see if you can install Office applications.

If that still didn't work, click Windows + R key, type in inetcpl.cpl, and click Ok.

Select Connections > LAN settings > turn off Proxy server - Use a proxy server for your LAN if it is enabled.

3

Re-install Windows Installer Service -

• Click Windows + R key, type services.msc, and click ok
• Select the Windows installer and restart the service.
• Set up the startup type to 'Automatic'.
• Run the Office installer again.

Let me know how it goes.

Answer 2

Since you were troubleshooting Office installation errors, it’s worth keeping a note of the error codes you encountered (30015-11 (3221225506) and 0-2301 (17002)). Sharing those right away with the next agent will save time and help them escalate to the right technical team faster.