Sign in Teams problem

Question

How to fix sign in problem to Teams app, here troubleshooting details:

Correlation Id: 2913d0e0-b01f-4db5-ba3d-f3153343dc29

Timestamp: 2025-11-21T04:01:18.000Z

DPTI: 7681290555fe706dc6ebff3dfa281532d82382116269a29c9745f361eade3276

Message: The credential is invalid. Unexpected sub status (6008).

Tag: 657rx

Code: 2150171662

*Note, my computer had a motherboard replacement repair about 3 months ago.

Answer 1

Thanks for sharing the details, MUHAMMAD! Teams refuses login if the PC time is off.

Settings → Time & Language → Date & Time → Sync now Make sure:

Time is correct

Time zone is correct

Then try signing in again.

If that won't fix it, clear Teams cache completely

This fixes token corruption in most cases.

Close Teams fully

Right-click Teams → Quit (or Task Manager → end all Teams.exe, ms-teams.exe, or TeamsWebView tasks)

Clear cache folders

Paste each path into File Explorer and delete the contents inside:

%appdata%\Microsoft\Teams

%localappdata%\Microsoft\Teams

%localappdata%\Microsoft\IdentityCache

%localappdata%\Microsoft\OneAuth

Then restart Teams.

See if this helps. If you need further assistance just let me know.

Best regards,

Kimberly